Here to Help
We know that the true test of a policy is when a claim is made.
The experience of loss or damage that instigates a claim might well leave you stressed, even traumatised;
making the claim should be stress free.
You want to be sure that your insurance company is handling your claim fairly, competently
and promptly. With IGI you can be sure of an excellent claims handling
service.
Making a Claim
As an IGI Policyholder making a claim, you should in theory refer
to your policy booklet.
However, theory goes out the window if your policy document is under 3 feet of water
or burnt to a crisp. So, don't worry about finding your policy number - just phone
our claims hotline and talk things through with technically capable staff.
There is no greater compliment than when your customers take the time out to tell
you how happy they are with your service:
When issues of the claim were questioned by ourselves we found your explanations
and subsequent actions acceptable and when you agreed to settle the claim your cheque
was prompt
Mr T R,
Doncaster
First class service, supported by understanding phone contact
Mr P L,
Peterborough
Excellent customer service, professional helpful staff
Mr G B,
Camborne
I really appreciate your quick turnaround on this. Thanks for your help. I found your customer service skills to be of the highest calibre
Mr K W,
Reading
...Please accept my sincere appreciation of your personal and professional service in getting this claim sorted in such a short space of time...
Mrs L C,
Gwynedd
You have at all times been very, very helpful and always prompt and fair. I would like to thank your Company but moreover, I would like to offer my sincere thanks to you for all your kindness and help during this time.
Mr E N,
Bridgend
You totally exceeded our expectations ringing or emailing to keep us up to speed on how things were progressing and we sit here today with the case closed... I can't thank you enough for your kindness and support
Mrs E E,
Cardiff
I received a call from IGI Insurance wanting to check that we were happy with the settlement figure and to ensure we had included all costs incurred by the collapse before settling the claim. I am delighted with the service I have received from Ketteridge and IGI and feel their excellent service should be recognised.
R Ratter MD,
The Holiday and Flight Centre